Product Refunds will be determined on an individual basis. Please keep in mind that every nose is different and scents may be perceived differently per person. We do our best to describe the scents based upon the fragrance and essential oils that are used and descriptions given from the manufacturers. No refunds will be given based on scent. We strictly adhere to proper usage rates as set forth by the International Fragrance Association. Also note that even unscented soap will have a slight scent due to ingredients used. No added fragrance or essential oils are added to the unscented soaps. On occasion, an unscented soap bar may absorb scent based on the soap surrounding it on the curing rack. We develop our recipes based on what works for our dry/sensitive skin, our family’s skin, and what works in our water. Not only do all people have different skin types but we also use different water (soft, hard, etc.). Both factors will affect how our handcrafted soap (designed to be more luxurious for the skin instead of just cleansing) will bubble and affect how our skin feels after use. Our soaps have been tested by many different people in many different regions with great results.
Absolutely NO RETURNS because soap is a personal product and even if it is unopened, we choose not to resell the product since it has been out of our supervision.
Orders cannot be cancelled once they have been shipped.
We reserve the right to cancel any unshipped order.